Domestic and International Orders
We offer complimentary shipping on all domestic and international orders with no minimum purchase necessary. Expedited shipping is available for an additional fee.
Free on all orders. Please note that our shipments may be delayed due to COVID-19. In the chance that you need an order expedited or would like to upgrade shipping, please contact firstname.lastname@example.org.
We offer free standard international shipping - all orders are eligible for free shipping with no purchase minimum necessary. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, International Orders may be subject to duties and taxes billed by the destination country's customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
Expedited International Shipping Rate - $30 USD
All items take about 3-5 business days to process before shipping.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 3-5 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Orders are processed pending item availability and credit card verification. Roche will contact you via email if there are any issues with your order.
Roche does not process or ship orders on Saturday, or company observed holidays. The following holidays are observed:
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday - the day after Thanksgiving
• Christmas Eve
• Christmas Day
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
Order Changes and Cancellations
Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.
For any requests, please email firstname.lastname@example.org
If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Sale items may be returned for an exchange only. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Items sent in packaging must be returned inside the packaging, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received. Exchange orders will ship within 3-5 days of the original item being received back.
In the event of manufacturing defect, please email us at email@example.com within 48 hours of receiving your purchase.
We do not offer price adjustments.
Domestic and International Returns
We do not provide shipping labels for international returns. Please reach out to
firstname.lastname@example.org for instructions on shipping your item back to us.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
In the event of manufacturing defect, please email us at email@example.com within 48 hours of receiving your pieces.